Pre-Cancellation Policy
Effective Date: November 10, 2024
Thank you for choosing LeadShot! We value your business and are committed to providing a seamless experience with our CRM and marketing automation services. This Pre-Cancellation Policy outlines the process and conditions for canceling services, requesting refunds, and other related matters. Please review this policy to understand your options and any associated fees.
Contact Information
LeadShot
Jheca Complex, Felix Gorriceta Jr. Avenue, Brgy. Balabag, Pavia, Iloilo City, 5001 Iloilo
Email: [email protected]
1. Overview of Cancellation and Refund Policy
LeadShot offers digital services that may be billed on a recurring basis. Customers may cancel their subscriptions at any time; however, certain conditions may apply based on the timing of the cancellation and the specific service plan. Refunds are provided in limited circumstances, as described below.
2. Conditions for Cancellation and Refunds
Monthly Subscriptions: For monthly service plans, you may cancel at any time before the start of the next billing cycle. Upon cancellation, you will retain access to the service until the end of the current billing period, after which the subscription will terminate. Refunds are generally not provided for partial months of use.
Annual Subscriptions: For annual service plans, you may cancel at any time. If the cancellation occurs within 30 days of the initial purchase, you may request a refund. Cancellations beyond 30 days are typically not eligible for refunds but will remain active until the end of the current term. Information about how you use our website and services, including the pages you visit, links clicked, and other interactions.
Free Trials: If you are on a free trial, you may cancel at any time before the trial period ends to avoid any charges. Once the trial converts into a paid subscription, cancellation and refund conditions for paid plans apply.
3. Initiating the Cancellation Process
To initiate a cancellation, please follow these steps:
1. Contact Our Support Team:
Email our customer support team at [email protected] with the subject line “Service Cancellation.” Provide the following details:
o Your full name and account informationo The reason for cancellation (optional)
o The preferred cancellation date (immediate or end of billing cycle)
2. Confirmation of Cancellation
Our team will confirm receipt of your cancellation request within 2 business days. We will process the cancellation based on your account type and requested cancellation date.
3. Refund Evaluation: If your account qualifies for a refund, our support team will provide you with a confirmation and details about the refund process.
4. Fees and Costs Associated with Cancellation
No fees are applied to cancel a subscription; however, certain fees may affect refunds:
Processing Fees: For payments processed via third-party providers, any transaction or processing fees may be deducted from the refunded amount, if applicable.
Non-Refundable Situations
The following situations are not eligible for refunds:
Partial months of usage for monthly plans
Cancellation requests made beyond 30 days of initial purchase for annual plans
Free trial users who fail to cancel before the trial period ends
Situations involving customer misuse of the service or violations of our Terms of Service
6. Access to Service After Cancellation
Upon cancellation, your access to LeadShot services will remain active until the end of the current billing cycle or service term, after which your access will terminate. Please make sure to download or save any relevant data from the platform before the cancellation date, as LeadShot cannot guarantee data access after termination.
7. Reactivation After Cancellation
If you decide to reactivate your account after cancellation, please contact us at [email protected]. Our support team will assist you with the reactivation process, though fees and conditions may apply based on the length of time since cancellation.
8. Contact for Support and Inquiries
For questions, assistance, or further inquiries regarding our cancellation policy, please contact our support team:
Email: [email protected]
Address: Jheca Complex, Felix Gorriceta Jr. Avenue, Brgy. Balabag, Pavia, Iloilo City, 5001 Iloilo
Our customer support team is here to help you and answer any questions regarding your LeadShot account.
9. Policy Updates
LeadShot reserves the right to update this Pre-Cancellation Policy at any time to reflect changes in our services or business practices. We will notify users of significant changes, and the “Effective Date” above will reflect the latest update. We encourage you to review this policy periodically.
Thank you for choosing LeadShot. Your satisfaction and experience with our CRM and marketing automation solutions are important to us, and we are here to support you every step of the way.
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